Privacy Policy

At Resilient Kids Academy (“we”, “our”, “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or interact with our services.

1. Information We Collect

We may collect and process the following information about you:

Personal details: such as your name, email address, telephone number, and postal address when you complete forms on our website or contact us directly.

Account information: if you register for a membership or purchase a package, we may collect login details and payment information (processed securely via trusted third-party providers).

Child information: where necessary and with parental or guardian consent, we may collect limited details about children enrolled in our programmes.

Technical data: including your IP address, browser type, operating system, and browsing behaviour when using our website (via cookies and similar technologies).

2. How We Use Your Information

We use your information to:

Provide and manage our services and memberships.

Process payments and maintain accurate financial records.

Communicate with you regarding updates, enquiries, or support requests.

Personalise and improve your experience on our website.

Ensure compliance with legal and safeguarding obligations.

3. Legal Basis for Processing

We rely on one or more of the following legal bases under UK GDPR to process your personal data:

Your consent (for example, to receive marketing communications).

Performance of a contract (e.g., providing a membership you have purchased).

Compliance with a legal obligation.

Our legitimate interests (such as improving our services and ensuring website security).

4. Sharing Your Information

We will never sell your personal data. We may share information only with:

Trusted third-party service providers who support our operations (e.g., payment processors, IT support).

Regulatory bodies or authorities where legally required.

Safeguarding organisations where necessary to protect children or vulnerable individuals.

All third parties are required to handle your data securely and in accordance with UK data protection law.

5. Data Storage and Security

We take appropriate measures to protect your personal information from unauthorised access, loss, or misuse. Data is stored securely within the UK or, where transferred outside the UK, only to countries with adequate data protection safeguards in place.

6. Data Retention

We will keep your personal data only for as long as is necessary to fulfil the purposes set out in this policy, or as required by law (for example, financial record-keeping).

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.

Request correction of inaccurate or incomplete information.

Request erasure of your data, where applicable.

Restrict or object to processing in certain circumstances.

Withdraw consent at any time (where processing is based on consent).

Request transfer of your data to another provider (data portability).

To exercise these rights, please contact us using the details below.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us.