FAQ

How long is the shipping time?

Shipping time takes approximately 2-4 weeks to arrive.

Do I have to Pay for Shipping?

No, shipping is free of charge. 

What payments do you accept?

We accept PayPal as payment method.

Do you offer discount coupons?

We only offer coupons for customers who orders a bulk order. Contact us for more information.

Where can I track my order?

You will receive a tracking number once order has been shipped. Please verify your spam folder if you don't see it. You will be able track your parcel using the two following tracking websites:

4px Express: http://track.4px.com/#/   (Tracking code usually is number)

Yanwen Express: https://track.yw56.com.cn/en/query  (Tracking code usually starts with "UG")

17Track: https://www.17track.net/en   (If you don't know which company deliver parcel, just use this web to track)

If you are first time to pair earphone, you only need to short press function button on the back, LED indicator flicker white light then earphone will show up on bluetooth list.

If you have connected earphone to cell phone already, and you find out disconnect after long press function button. You can connect earphone manually by simply click device name. Or remove device from list, close bluetooth list for a while. Then open and connect. 

Why I can not connect earphone to my cell phone?